Guide

How Axsuro protects your notes

Your pages are stored on servers in Frankfurt, encrypted in transit and at rest, and visible only to you and the people you share them with. They are read by Google Gemini in an EU data centre; Google does not use them to train its models. Delete your account and everything is gone.

Where your data is

  • Database and accounts: on our own server in Frankfurt, Germany.
  • Photos, PDFs, recordings and sketches: Amazon Web Services S3 in Frankfurt (eu-central-1).
  • Reading the pages: Google Gemini on Vertex AI in the europe-west4 data centre (Netherlands).

Every provider, with purpose and location, is listed in the privacy policy.

Who sees your pages

Only you. When you share a notebook, a page or a project, the people you invite see it, to view, comment or edit. In a business workspace the members see what is in that workspace; your personal workspace stays apart.

Private lines: a line that starts with private: is seen only by the person who wrote it. The database decides this, not the screen: everyone else gets the page without that text and the photo blurred in that spot. Privacy mode blurs such lines on your own screen, for example while you share it.

Every database query checks whether you may see the row (row level security). That holds for the app and for assistants you connect, too.

Encryption

  • Every connection to Axsuro uses HTTPS (TLS).
  • Files are stored encrypted in S3.
  • Access to Google, Microsoft, Todoist, Slack and Notion is stored encrypted with AES-256-GCM; the key lives only on the API server.
  • Passwords are stored only as a hash.

Signing in

With email and password, or with Google, Microsoft or Apple. Two-step sign-in with an authenticator app can be turned on in the settings. You get an email when a new device signs in and when your password or two-step sign-in changes; under "Signed-in devices" you sign a device out with one click.

AI and training

Axsuro reads your pages with Google Gemini on Vertex AI, Google's platform for businesses. According to Google, data there is not used to train or fine-tune models without the customer's permission; we do not give it. Gemini keeps requests briefly in a cache (24 hours at most), and Google may log requests to detect abuse.

Axsuro itself trains no AI model on your notes. "What Axsuro learned" (fixes to your handwriting) stays with you and can be forgotten at any time.

Backups

The database is backed up every night, encrypted before it leaves the server, and kept in separate storage in Frankfurt that nobody can change or delete for 30 days. Daily backups are kept for 35 days, monthly ones for 400 days. They only serve to restore Axsuro after an outage.

Deleting and taking your data with you

  • Delete your account: in the settings, immediately and permanently. Deleted files disappear from storage versions within 30 days at the latest, database content when the backups expire.
  • Export your data: at any time, in every plan, in the settings.

Who is behind Axsuro

Axsuro is built and run by TRO GmbH Averio in Austria. Found a security issue or have a question about privacy? Write to privacy@axsuro.com.

Frequently asked questions

Does Axsuro train an AI on my notes?

No. Axsuro trains no model, and under its terms Google does not use data from Vertex AI for training unless the customer allows it. We do not.

Where are my pages stored?

Database and files in Frankfurt, Germany. The pages are read in a Google data centre in the Netherlands.

Can my team see my private notes?

No. Your personal workspace is separate from the business workspace, and lines starting with private: are seen only by their writer, even in a shared notebook.

What happens when I delete my account?

It is deleted immediately. Files disappear from storage versions within 30 days at the latest, database content when the backups expire.

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How Axsuro protects your notes – Axsuro